Who we are

Our website address is https://turnercoolingandheating.com.

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Personal data is information that can identify you as an individual person, such as name, email address, street address or phone number. Processing your personal data is necessary for us to serve you or our Customers.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We track website traffic and analyze demographics to display content that is relevant for our visitors within the search engine results. We use Google Analytics, Bing and Yahoo. 

Who we share your data with

Turner Cooling and Heating does not share your personal data with third-parties who intend to use the data for marketing purposes if you have not given your consent to this.

Turner Cooling and Heating may share your personal data with third parties for other purposes but only in the following contexts:

a. Business partners
Turner Cooling and Heating may share your personal information with our partners in the event that this is legitimate from a business perspective. For example, if you purchase a service on behalf of your employer that we provide through one of our certified partners.

b. Public authorities
The police and/or other authorities may demand the handover of personal information from Turner Cooling and Heating. In these cases, Turner Cooling and Heating will only hand over the data if there is a court order or another legal obligation to do so.

c. Mergers and acquisitions
In connection with mergers, acquisitions or divestiture of all or parts of Turner Cooling and Heating’ business, the acquiring entity as well as its consultants and Turner Cooling and Heating’ will obtain access to data managed by the Turner Cooling and Heating entity/entities involved and this may in some cases include personal data. In which case, such external parties will enter into a Non-Disclosure Agreement (NDA) with Turner Cooling and Heating, which will also cover potential disclosure of personal data.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Turner Cooling and Heating will only retain your personal data for as long as necessary for the stated purpose, while also taking into account our need to answer queries or resolve problems and to comply with legal requirements under applicable laws.

This means that we may retain your personal data for a reasonable period after your last interaction with us. When the personal data collected is no longer required in this way, we destroy or delete it in a secure manner. We may process data for statistical purposes, but in such cases, data will be anonymized.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

To manage our Customer relations in general and to meet our Customer commitments, Turner Cooling and Heating collects some information about you in your role as a Customer contact person or user of a service.

We collect personal information for a variety of reasons, such as:

a) Provide offers on services that Customers or prospective customers have requested
b) Inform about and present service offers that are closely related to the services the Customer already uses
c) Perform deliveries in accordance with a customer agreement
d) Offer support to users of our services
e) Improve the quality of our services
f) Detect and prevent security threats and perform maintenance and debugging
g) Prevent abuse of our services
h) Communicate information that is relevant for our deliveries in particular and our customer relations in general
i) Process orders, invoicing, payments and other financial follow up of Customers
j) Payment of services purchased through our site

Processing according to the above-listed purposes (a to j) is necessary for us to manage our customer relations. Therefore Turner Cooling and Heating does not ask for your consent to process your personal data. We do not consider that the processing disadvantages you in any way.

In addition, we will also collect information about you as a contact person or user of a service, for the following purposes:

k) To manage your access to our web-based services
l) To promote new products and services

If you are a job seeker, we gather information in order to:

m) Analyze your skills and background
n) Evaluate your potential as an HVAC employee
o) Evaluate your potential when applying for a job in our customer’s organization

The basis for Turner Cooling and Heatings’ processing of personal data for the above purposes (k – o) is based on your voluntary consent. Your consent may be given freely on our site when applicable or by other means, e.g.application form. Please note that the collection of individual personal data is required in order to gain user access to many of our services and also to access the information you have requested.

To protect your security and ours we may also store information about you when you visit our premises.

Additional information

How we protect your data

Turner Cooling and Heating takes the trust you place in us seriously. Turner Cooling and Heating is committed to preventing unauthorized access, disclosure or other deviant processing of your data. Further, Turner Cooling and Heating is committed to ensuring proper use of the information, to maintain data integrity and to secure data availability. As part of our commitment, we utilize reasonable and appropriate physical, technical, and administrative procedures and measures to safeguard the information we collect and process. Turner Cooling and Heating has implemented a number of security measures, including:

  • Secure operating environments – We store your data in secure operating environments that are only accessible to Turner Cooling and Heating employees and subcontractors on a need-to-know basis. Turner Cooling and Heating also follows generally accepted industry standards in this respect.
  • Encryption of payment information – Turner Cooling and Heating uses industry-standard encryption to provide protection for sensitive financial information, such as credit card information, sent over the Internet (e.g., when you make payments through Turner Cooling and Heatings’ online stores).
  • Prior authentication for account access – Turner Cooling and Heating requires its registered users to verify their identity (e.g. login ID and password) before they can access or make changes to their account in order to prevent unauthorized access.

Please note that these protections do not apply to the personal data that you choose to share in public areas such as community websites.

Industry regulatory disclosure requirements

We regularly review our compliance with our Privacy Statement. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly. As a Data Subject you have the right to lodge a complaint to the Supervisory Authority, in particular in the Member State of Your habitual residence, place of work or place of the alleged infringement, if You consider that the processing of personal data relating to You infringes the applicable privacy legislation. 

Changes to this Privacy Statement

We may modify this Privacy Statement from time to time, we will post the revised statement on our website with an updated revision date. We encourage you to review the Privacy Statement regularly. If we make significant changes to our Statement that materially alter our privacy practices, we may also notify you by other means, such as sending an email or posting a notice on our corporate website and/or social media pages prior to the changes taking effect.

The last update of this Privacy Statement was May 18th 2019.